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Virtual Visits at HMP Leeds using the Prison Video app


Prisoners at HMP Leeds can now request virtual visits via video call with friends and family. Virtual visits are limited at the moment to one visit per prisoner per month.

If your loved one advises you that they are planning to book a virtual visit, these are the steps you need to follow:

  1. Install the Prison Video app from Google Play (Android) or the App Store (iPhone). The app will only work on a smartphone or tablet (not a desktop computer or laptop).

  2. Create an account in the app. You will need official government ID, for example a passport or driving license, and you may also need to show proof of address if it is not on your ID.

  3. Add the name, prisoner number and prison location of your loved one.

Virtual visits are scheduled by prison staff. You will receive an email and a notification within the app letting you know the time for the virtual video call visit. If you are unable to make the virtual visit, you can ask to reschedule.

Please be ready for your visit at the arranged time as any delays will impact on the call time available.


During the visit, prisoners and their loved ones will be expected to adhere to prison rules around clothing and behaviour.


All virtual visits are recorded, and prison staff may monitor virtual visits as they are happening. Prison staff may be male or female.


The app uses facial recognition technology. If the software sees someone unexpected, or identifies anything inappropriate, it will automatically pause the virtual visit. The virtual visit can be paused or ended if prison rules are not followed.

Virtual visitors who act inappropriately, breach security protocol or are abusive towards staff may be banned as they would be if visiting the establishment.

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