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Find out about the support Jigsaw provides to prisoners and their families by clicking the relevant prison below.

If you're worried about the safety of a prisoner, please phone the Safer Custody Hotline. The phone numbers for every prison can be found at Click "Worried About a Prisoner" at the top of the page.

For prisoners at HMP Leeds you can also report concerns using an online form via the same link.

Prison Life Videos

The Prisoners' Families Helpline has created videos to explain some of the aspects of prison life. These are available in several languages: Albanian, Lithuanian, Polish, Portuguese, Romanian, Somalian, Urdu and Welsh. There are several short videos which cover topics such as the first night in custody, prison life, education, employment and healthcare in prison.


Families Outside has created a video to explain about the prison visiting process for children, and to answer some of their questions about prison.

You can find more websites which provide information for families and friends of prisoners on our Resources page.

Prison Life Video 

from Prisoners' Families Helpline

Visiting Someone in Prison: a photo guide for children

from Families Outside

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